{"id":33897,"date":"2025-09-30T16:39:48","date_gmt":"2025-09-30T14:39:48","guid":{"rendered":"https:\/\/www.vardforetagarna.se\/?p=33897"},"modified":"2025-09-30T17:35:20","modified_gmt":"2025-09-30T15:35:20","slug":"vardens-e-tjanster-underlattar-eller-forsvarar-de-for-patienterna","status":"publish","type":"post","link":"https:\/\/www.vardforetagarna.se\/2025\/09\/vardens-e-tjanster-underlattar-eller-forsvarar-de-for-patienterna\/","title":{"rendered":"V\u00e5rdens e-tj\u00e4nster \u2013 underl\u00e4ttar eller f\u00f6rsv\u00e5rar de f\u00f6r patienterna?"},"content":{"rendered":"<p class=\"intro\">I \u00e5rets \u201dSvenskarna och internet\u201d beskriver Internetstiftelsen hur v\u00e5rdens e-tj\u00e4nster kan vara b\u00e5de hj\u00e4lp och hinder. M\u00e5nga uppskattar dem, men en betydande andel tycker att de olika webbtj\u00e4nsterna och apparna \u00e4r sv\u00e5rhanterliga eller buggiga. Samma verktyg som sparar tid f\u00f6r vissa blir ett hinder f\u00f6r andra.<\/p>\n<a class='Share__link Share__link--url copy-text' href='#' rel='nofollow' data-text='nastan-alla-ar-uppkopplade' title='Dela url' data-confirmation='L\u00e4nken kopierades till urklipp'><svg class='icon icon--link'  width='18' height='18' viewBox='0 0 18 18' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'>\n            <path d='M10.4142 0.514721L6.87868 4.05025L8.29289 5.46447L11.1213 2.63604L15.364 6.87868L12.5355 9.70711L13.9497 11.1213L17.4853 7.58579C17.8763 7.19476 17.8763 6.5626 17.4853 6.17158L11.8284 0.514721C11.4374 0.123691 10.8052 0.123691 10.4142 0.514721Z' fill='black'\/>\n            <path d='M9.7071 12.5355L6.87868 15.364L2.63604 11.1213L5.46446 8.2929L4.05025 6.87868L0.514716 10.4142C0.123686 10.8052 0.123686 11.4374 0.514716 11.8284L6.17157 17.4853C6.5626 17.8763 7.19475 17.8763 7.58578 17.4853L11.1213 13.9497L9.7071 12.5355Z' fill='black'\/>\n            <path d='M6.17157 11.8284C6.5626 12.2195 7.19475 12.2195 7.58578 11.8284L11.8284 7.58579C12.2195 7.19476 12.2195 6.56261 11.8284 6.17158C11.4374 5.78055 10.8052 5.78055 10.4142 6.17158L6.17157 10.4142C5.78054 10.8052 5.78054 11.4374 6.17157 11.8284Z' fill='black'\/>\n            <\/svg> <\/a>\n<h2 class=\"wp-block-heading\"><strong>N\u00e4stan alla \u00e4r uppkopplade<\/strong><\/h2>\n\n\n\n<p>Internetstiftelsen har i unders\u00f6kningen ocks\u00e5 kartlagt svenskarnas internetn\u00e4rvaro: hela 97 procent av befolkningen \u00f6ver 16 \u00e5r anv\u00e4nder internet dagligen. \u00c4ven bland de \u00e4ldsta i befolkningen \u00f6kar internetanv\u00e4ndningen, d\u00e4r 64 procent av de \u00e4ldre pension\u00e4rerna \u00f6ver 76 \u00e5r \u00e4r dagliga anv\u00e4ndare och ytterligare 17 procent anv\u00e4nder internet ibland.<\/p>\n\n\n\n<p>N\u00e4r n\u00e4stan \u201calla\u201d \u00e4r uppkopplade blir det s\u00e4rskilt viktigt att h\u00e4lso- och sjukv\u00e5rden kan m\u00f6ta patienter \u00e4ven digitalt. Det st\u00e4ller h\u00f6ga krav p\u00e5 god teknisk tillg\u00e4nglighet och att e-tj\u00e4nsterna \u00e4r anv\u00e4ndbara f\u00f6r s\u00e5 m\u00e5nga som m\u00f6jligt. \u00c5rets m\u00e4tning fokuserar p\u00e5 befolkningens erfarenheter av tidsbokning av bes\u00f6k i b\u00e5de privat och offentligt driven v\u00e5rd, och ger viktig kunskap om hur m\u00e4nniskor upplever v\u00e5rdens digitala tj\u00e4nster i praktiken, fr\u00e5n att logga in till att boka en tid.<\/p>\n\n\n<a class='Share__link Share__link--url copy-text' href='#' rel='nofollow' data-text='underlattar-eller-forsvarar?' title='Dela url' data-confirmation='L\u00e4nken kopierades till urklipp'><svg class='icon icon--link'  width='18' height='18' viewBox='0 0 18 18' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'>\n            <path d='M10.4142 0.514721L6.87868 4.05025L8.29289 5.46447L11.1213 2.63604L15.364 6.87868L12.5355 9.70711L13.9497 11.1213L17.4853 7.58579C17.8763 7.19476 17.8763 6.5626 17.4853 6.17158L11.8284 0.514721C11.4374 0.123691 10.8052 0.123691 10.4142 0.514721Z' fill='black'\/>\n            <path d='M9.7071 12.5355L6.87868 15.364L2.63604 11.1213L5.46446 8.2929L4.05025 6.87868L0.514716 10.4142C0.123686 10.8052 0.123686 11.4374 0.514716 11.8284L6.17157 17.4853C6.5626 17.8763 7.19475 17.8763 7.58578 17.4853L11.1213 13.9497L9.7071 12.5355Z' fill='black'\/>\n            <path d='M6.17157 11.8284C6.5626 12.2195 7.19475 12.2195 7.58578 11.8284L11.8284 7.58579C12.2195 7.19476 12.2195 6.56261 11.8284 6.17158C11.4374 5.78055 10.8052 5.78055 10.4142 6.17158L6.17157 10.4142C5.78054 10.8052 5.78054 11.4374 6.17157 11.8284Z' fill='black'\/>\n            <\/svg> <\/a>\n<h2 class=\"wp-block-heading\"><strong>Underl\u00e4ttar eller f\u00f6rsv\u00e5rar?<\/strong><\/h2>\n\n\n\n<p>J\u00e4mf\u00f6rt med telefon eller fysiskt bes\u00f6k svarar 38 procent att e-tj\u00e4nster underl\u00e4ttar tidsbokning, 30 procent att det varken underl\u00e4ttar eller f\u00f6rsv\u00e5rar och 13 procent att det f\u00f6rsv\u00e5rar. F\u00f6r m\u00e5nga betyder e-tj\u00e4nsterna snabbare och smidigare v\u00e4g in i v\u00e5rden, d\u00e4r m\u00e5nga anger f\u00f6rdelar med att slippa l\u00e5nga telefonk\u00f6er och att kunna boka n\u00e4r det passar. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"534\" src=\"https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-1180x534.png\" alt=\"\" class=\"wp-image-33906\" style=\"width:683px;height:auto\" srcset=\"https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-1180x534.png 1180w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-580x262.png 580w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-380x172.png 380w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-768x347.png 768w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-1536x695.png 1536w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-30-kl.-17.32.41-2048x926.png 2048w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/><\/figure>\n\n\n\n<p>&#8211; Privata v\u00e5rdgivare har varit pionj\u00e4rer i den digitala utvecklingen av v\u00e5rden, och var f\u00f6rst ut med att erbjuda digitala bes\u00f6k och mer avancerade appar och e-tj\u00e4nster \u00e4n den offentligt drivna v\u00e5rden. Unders\u00f6kningen visar att de har lyckats, men ocks\u00e5 att vi st\u00e4ndigt m\u00e5ste f\u00f6rb\u00e4ttra tekniken f\u00f6r att den ska vara tillg\u00e4nglig f\u00f6r alla, s\u00e4ger Daniel Forslund, utvecklingsansvarig p\u00e5 V\u00e5rdf\u00f6retagarna.<\/p>\n\n\n<a class='Share__link Share__link--url copy-text' href='#' rel='nofollow' data-text='storst-hinder-for-aldre' title='Dela url' data-confirmation='L\u00e4nken kopierades till urklipp'><svg class='icon icon--link'  width='18' height='18' viewBox='0 0 18 18' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'>\n            <path d='M10.4142 0.514721L6.87868 4.05025L8.29289 5.46447L11.1213 2.63604L15.364 6.87868L12.5355 9.70711L13.9497 11.1213L17.4853 7.58579C17.8763 7.19476 17.8763 6.5626 17.4853 6.17158L11.8284 0.514721C11.4374 0.123691 10.8052 0.123691 10.4142 0.514721Z' fill='black'\/>\n            <path d='M9.7071 12.5355L6.87868 15.364L2.63604 11.1213L5.46446 8.2929L4.05025 6.87868L0.514716 10.4142C0.123686 10.8052 0.123686 11.4374 0.514716 11.8284L6.17157 17.4853C6.5626 17.8763 7.19475 17.8763 7.58578 17.4853L11.1213 13.9497L9.7071 12.5355Z' fill='black'\/>\n            <path d='M6.17157 11.8284C6.5626 12.2195 7.19475 12.2195 7.58578 11.8284L11.8284 7.58579C12.2195 7.19476 12.2195 6.56261 11.8284 6.17158C11.4374 5.78055 10.8052 5.78055 10.4142 6.17158L6.17157 10.4142C5.78054 10.8052 5.78054 11.4374 6.17157 11.8284Z' fill='black'\/>\n            <\/svg> <\/a>\n<h2 class=\"wp-block-heading\"><strong>St\u00f6rst hinder f\u00f6r \u00e4ldre<\/strong><\/h2>\n\n\n\n<p>Pension\u00e4rer upplever oftare sv\u00e5righeter med nya digitala kontaktv\u00e4gar. Bland kvinnor \u00e4ldre \u00e4n 76 \u00e5r tycker exempelvis 28 procent att e-tj\u00e4nsterna f\u00f6rsv\u00e5rar tidsbokning (j\u00e4mf\u00f6rt med 10 procent bland kvinnor 18\u201364). Samtidigt \u00e4r gruppen \u00e4ldre de som i l\u00e4gst grad \u00e4r uppkopplade, och nya v\u00e4gar m\u00e5ste till f\u00f6r att \u00e4ven denna grupp ska kunna anv\u00e4nda nya digitala l\u00f6sningar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"613\" src=\"https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-1180x613.png\" alt=\"\" class=\"wp-image-33898\" style=\"width:718px;height:auto\" srcset=\"https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-1180x613.png 1180w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-580x301.png 580w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-380x198.png 380w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-768x399.png 768w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-1536x798.png 1536w, https:\/\/www.vardforetagarna.se\/app\/uploads\/sites\/3\/2025\/09\/Skarmavbild-2025-09-29-kl.-19.40.34-2048x1065.png 2048w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/><\/figure>\n\n\n<a class='Share__link Share__link--url copy-text' href='#' rel='nofollow' data-text='vad-fungerar-\u2013-och-vad-brister' title='Dela url' data-confirmation='L\u00e4nken kopierades till urklipp'><svg class='icon icon--link'  width='18' height='18' viewBox='0 0 18 18' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'>\n            <path d='M10.4142 0.514721L6.87868 4.05025L8.29289 5.46447L11.1213 2.63604L15.364 6.87868L12.5355 9.70711L13.9497 11.1213L17.4853 7.58579C17.8763 7.19476 17.8763 6.5626 17.4853 6.17158L11.8284 0.514721C11.4374 0.123691 10.8052 0.123691 10.4142 0.514721Z' fill='black'\/>\n            <path d='M9.7071 12.5355L6.87868 15.364L2.63604 11.1213L5.46446 8.2929L4.05025 6.87868L0.514716 10.4142C0.123686 10.8052 0.123686 11.4374 0.514716 11.8284L6.17157 17.4853C6.5626 17.8763 7.19475 17.8763 7.58578 17.4853L11.1213 13.9497L9.7071 12.5355Z' fill='black'\/>\n            <path d='M6.17157 11.8284C6.5626 12.2195 7.19475 12.2195 7.58578 11.8284L11.8284 7.58579C12.2195 7.19476 12.2195 6.56261 11.8284 6.17158C11.4374 5.78055 10.8052 5.78055 10.4142 6.17158L6.17157 10.4142C5.78054 10.8052 5.78054 11.4374 6.17157 11.8284Z' fill='black'\/>\n            <\/svg> <\/a>\n<h2 class=\"wp-block-heading\"><strong>Vad fungerar \u2013 och vad brister<\/strong><\/h2>\n\n\n\n<p>Fyra av tio lyfter \u201csmidigare\u201d, \u201cenklare\u201d, \u201cslipper telefonk\u00f6\u201d, \u201c\u00f6kad tillg\u00e4nglighet\u201d och \u201c\u00f6kad valfrihet\u201d. K\u00e4rnnyttan \u00e4r sparad tid, \u00f6kad kontroll och \u00f6verblick. Men mer \u00e4n var tionde beskriver sv\u00e5rnavigering, buggar, otydlig av\/ombokning, krav p\u00e5 skriftlig kommunikation och risk f\u00f6r att man hamnar fel n\u00e4r man inte vet vart man ska s\u00f6ka v\u00e5rd.<\/p>\n\n\n\n<p>&#8211; De digitala tj\u00e4nsterna utvecklades f\u00f6r att l\u00f6sa problemen med v\u00e5rdens bristande tillg\u00e4nglighet och l\u00e5nga telefonk\u00f6er, som gjorde att m\u00e5nga avstod fr\u00e5n att ens f\u00f6rs\u00f6ka komma fram. Nu ser vi att samma problem kan uppst\u00e5 \u00e4ven med dagens v\u00e5rdappar, och alla v\u00e5rdgivare m\u00e5ste d\u00e4rf\u00f6r h\u00f6ja ambitionerna f\u00f6r att g\u00f6ra e-tj\u00e4nsterna mer anv\u00e4ndarv\u00e4nliga, kommenterar Daniel Forslund.<\/p>\n\n\n<a class='Share__link Share__link--url copy-text' href='#' rel='nofollow' data-text='tekniken-far-inte-bli-exkluderande' title='Dela url' data-confirmation='L\u00e4nken kopierades till urklipp'><svg class='icon icon--link'  width='18' height='18' viewBox='0 0 18 18' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'>\n            <path d='M10.4142 0.514721L6.87868 4.05025L8.29289 5.46447L11.1213 2.63604L15.364 6.87868L12.5355 9.70711L13.9497 11.1213L17.4853 7.58579C17.8763 7.19476 17.8763 6.5626 17.4853 6.17158L11.8284 0.514721C11.4374 0.123691 10.8052 0.123691 10.4142 0.514721Z' fill='black'\/>\n            <path d='M9.7071 12.5355L6.87868 15.364L2.63604 11.1213L5.46446 8.2929L4.05025 6.87868L0.514716 10.4142C0.123686 10.8052 0.123686 11.4374 0.514716 11.8284L6.17157 17.4853C6.5626 17.8763 7.19475 17.8763 7.58578 17.4853L11.1213 13.9497L9.7071 12.5355Z' fill='black'\/>\n            <path d='M6.17157 11.8284C6.5626 12.2195 7.19475 12.2195 7.58578 11.8284L11.8284 7.58579C12.2195 7.19476 12.2195 6.56261 11.8284 6.17158C11.4374 5.78055 10.8052 5.78055 10.4142 6.17158L6.17157 10.4142C5.78054 10.8052 5.78054 11.4374 6.17157 11.8284Z' fill='black'\/>\n            <\/svg> <\/a>\n<h2 class=\"wp-block-heading\"><strong>Tekniken f\u00e5r inte bli exkluderande<\/strong><\/h2>\n\n\n\n<p>N\u00e4stan var fj\u00e4rde person avst\u00e5r fr\u00e5n att boka l\u00e4karbes\u00f6k f\u00f6r att e-tj\u00e4nsterna k\u00e4nns f\u00f6r sv\u00e5ra. Pension\u00e4rer drabbas mest; \u00e4ven personer med funktionsneds\u00e4ttning och de som inte \u00e4r f\u00f6dda i Sverige avst\u00e5r oftare.<\/p>\n\n\n\n<p>&#8211; Detta \u00e4r ett problem som m\u00e5ste \u00e5tg\u00e4rdas, vi kan inte till\u00e5ta att konsekvensen av en \u00f6kad digitalisering blir en exkludering. V\u00e5rden m\u00e5ste alltid ge patienten m\u00f6jlighet att v\u00e4lja den kontaktv\u00e4g som fungerar b\u00e4st utifr\u00e5n person och situation. Det \u00e4r dags att tekniken blir b\u00e4ttre och tillg\u00e4nglig f\u00f6r fler patienter, avslutar Daniel Forslund.<\/p>\n\n\n\n      <a href=\"https:\/\/svenskarnaochinternet.se\/rapporter\/svenskarna-och-internet-2025\/\" target=\"_blank\" class=\"Button is-button is-fullwidth is-style-outline has-black-color is-style-outline Button--arrow-tip\">\n      \n        H\u00e4r kan du l\u00e4sa hela rapporten\n      \n      \n                \n                <svg class='icon icon--arrow-tip'  width=\"11\" height=\"16\" viewBox=\"0 0 11 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M0.858398 15L9.2304 7.99664L0.967732 1.00001\" stroke=\"black\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/svg>\n\n        \n    <\/a>\n  \n\n\n\n<p>Graferna \u00e4r h\u00e4mtade fr\u00e5n &#8221;Svenskarna och Internet&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e4stan alla \u00e4r uppkopplade Internetstiftelsen har i unders\u00f6kningen ocks\u00e5 kartlagt svenskarnas internetn\u00e4rvaro: hela 97 procent av befolkningen \u00f6ver 16 \u00e5r anv\u00e4nder internet dagligen. \u00c4ven bland de \u00e4ldsta i befolkningen \u00f6kar internetanv\u00e4ndningen, d\u00e4r 64 procent av &hellip;<\/p>\n","protected":false},"author":14478,"featured_media":33899,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[95,15],"tags":[],"article_type":[14],"agreement":[],"for-members":[],"class_list":["post-33897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovationer","category-sjukvard","type-blogginlagg"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u00e5rdens e-tj\u00e4nster \u2013 underl\u00e4ttar eller f\u00f6rsv\u00e5rar de f\u00f6r patienterna? - 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